Adam Ross ® 365 Day Returns
We are so confident you will love our products, that we offer a unique and industry-leading 365 Day Returns Policy on all fabrics sold on our website (excluding Adam Ross Wholesale orders). This offers you complete peace of mind when ordering.
Items must not be modified or used, and be in the original packaging. If you would like to return an item, please complete our downloadable returns form below and post it back with the items. We recommend a tracked method of shipping.
The Adam Ross Fabrics returns form is available for download here . Please complete this form in full and enclose with your items. Please note all sections of the form must be completed for this to be processed. If you have any queries, please email firstname.lastname@example.org with the subject header “cancelation and return request”.
Cancellation Where You Just Change Your Mind
Since June 2014, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”) apply to all purchases via a website regardless of any reason. We shall use the Regulations as the benchmark for our cancellation with respect to these types of cancellations. Schedule 3 of the Regulations set out the Model Instructions for exercising the Right to Cancel within the European Union. The Model Instructions can be found here http://www.legislation.gov.uk/uksi/2013/3134/schedule/3/made.
1. A refund will not be issued for fraud returns as explained in our general terms and conditions.
2. Buyers will have to arrange return postage and cover any related charges. A tracked method of returns is recommended to ensure goods reach us.
As a consequence, you may cancel a transaction via the Service and we shall issue you with a refund of the purchased item if you cancel, provided you have not damaged, worn, washed and/or altered items purchased via the Service and they are in their original packaging. In the specific instance where you haven’t damaged, worn, washed and/or altered items purchased via the Service and is in its original packaging, we will issue a refund within 30 days of your cancelation request.
Please note wholesale orders can be returned up to 30 days from the invoice date and are subject to a 20% handling charge.
The Parties expressly and irrevocably agree that this Cancellation and Returns Policy and the relationship of the Parties shall be governed by and construed solely in accordance with English law. In addition, the Parties expressly and irrevocably agree that any dispute, suit, action or proceedings, which may arise out of, or in connection with, this Cancellation and Returns Policy shall be submitted to the English courts.